Technical Support Specialist
GROWE · Remote · Work from anywhere
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First recorded by Psst: 3 November 2026. Sign in with Google to continue to the employer. A free account is enough.
The 20-second read
- Experience
- 1.0+ years required
- Where you can live
- Work from anywhere
- Languages
- English
- Skills and tools
- zendesk, freshdesk, jira, rest api, documentation, compliance
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Job details
- Where you can work
- Work from anywhere
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- 1.0+ years required
- Employer publication date
- 2 November 2026
- First recorded by Psst
- 3 November 2026
- Last checked at the source
- 4 November 2026
About the job
Growe welcomes those who are excited to
- Work closely with business units and technical teams to clarify requests and track task progress;
•
Monitor Grafana boards to assess system performance and detect potential issues;
•
Record incidents in JSM/Jira in compliance with established workflows;
•
Handle support tickets, ensuring they are updated regularly and resolved promptly;
•
Escalate incidents when required, adhering to internal protocols;
•
Draft and deliver notifications about scheduled or unscheduled technical activities;
•
Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team.
We need your professional experience
- 6–12 months of experience in Technical Support or L1 Support;
•
English proficiency at B1+/B2 level or higher for written communication and working with technical documentation;
•
Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes;
•
Ability to use browser DevTools (Network, Console);
•
Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.);
•
Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos.
We appreciate if you have those personal features
- Analytical thinking: looking beyond the reported symptoms to identify the root cause of an issue;
•
Attention to detail when working with statuses, IDs, logs, transactions, etc;
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Ownership: taking responsibility for cases until resolution and following up on escalated issues;
•
Proactivity: checking documentation, previous cases, and available systems before escalation;
•
Ability to prioritize multiple cases simultaneously, considering SLAs and business impact;
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Willingness to learn and quickly understand new products, systems, and processes.
We are seeking those who align with our core values
•
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
•
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
•
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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