Technical Project Manager

Symmetrio is recruiting a Technical Project Manager for our customer, a large global hospitality and food services organization. This consultant will serve as the client-side project manager for a multi-release initiative to replace a legacy meal plan management and analytics platform with a modern, web-based solution. Working alongside the third-party development partner’s project manager, the consultant will lead delivery across business, IT, and vendor teams from planning through production deployment.

Compensation: $140,000–$170,000 annually

Contract: Initial 6-month contract with a strong likelihood of extension

Responsibilities

• Project Leadership

• Manage end-to-end delivery from planning through deployment, owning scope, schedule, budget, risks, issues, and dependencies.

• Establish project governance and reporting, including monthly steering committee updates and executive communications.

• Run change control and keep the project within its agreed scope.

• Stakeholder and Vendor Management

• Serve as the primary liaison between business stakeholders, internal IT teams, and the third-party development partner.

• Partner with the vendor’s project manager and hold the vendor accountable to the statement of work, milestones, and deliverables.

• Facilitate requirements gathering, decision-making, and issue resolution, and ensure business needs stay aligned with technical delivery.

• Secure time from subject matter experts who are balancing project work with their day jobs. Build a recurring meeting cadence, negotiate realistic commitments, and escalate conflicts early.

• Agile Delivery Management

• Coordinate sprint planning, backlog prioritization, sprint reviews and demos, release planning, and deployment activities with the product owner.

• Manage user acceptance testing, including test scenarios, tester availability, defect triage, and sign-off.

• Monitor milestones and confirm quality and readiness for production.

• Data Migration and Integration

• Lead coordination of data migration from the legacy platform, including trial loads, validation, and production cutover.

• Coordinate integrations with enterprise systems such as master data, finance and budgeting, and consumer-facing applications, including technical contacts, access, and data-sharing requirements.

• Change Management and Adoption

• Develop communication, training, and rollout plans, including train-the-trainer sessions.

• Drive stakeholder engagement and organizational readiness among users accustomed to the existing system.

• Support transition to operational support teams following implementation.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field.

• 5+ years of project management experience leading enterprise software implementations, including projects where a third-party vendor built the solution and you managed from the client side.

• Experience with Agile and hybrid delivery methodologies.

• Proven success managing cross-functional teams, vendors, integrations, and data migration.

• Experience leading UAT and presenting to steering committees and executives.

• Ability to influence and keep teams on schedule without direct authority.

• Strong communication, leadership, and stakeholder management skills.

• Ability to travel quarterly.

Preferred

• PMP, PMI-ACP, CSM, or similar certification.

• Experience with analytics, reporting, or enterprise business applications.

• Experience managing large-scale digital transformation or legacy replacement initiatives.

• Experience in hospitality, food service, higher education, retail, or POS environments.

• Experience with vendor SOW oversight, change control, or cloud hosting transitions.

Success Measures

• Platform delivered on schedule and within budget.

• Successful migration from the legacy system with minimal business disruption.

• High stakeholder satisfaction and user adoption.

• Project objectives, quality standards, and operational readiness achieved.

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan

• Paid Time Off (Vacation, Sick, & Public Holiday)