Strategic Account Executive

STRATEGIC ACCOUNT EXECUTIVE — MAVEN AGI

COMPANY OVERVIEW

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not "savings if you use it well," but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring

POSITION OVERVIEW

We're looking for a seasoned Strategic Account Executive to own and expand complex enterprise relationships. This role is built for a consultative seller who thrives in long-cycle, high-ACV deals and knows how to navigate executive buyers, cross-functional stakeholders, and rigorous enterprise buying processes. You'll sell transformation and outcomes — not features — and partner closely with Solutions, Product, and Customer teams to drive durable customer value.

WHAT YOU'LL DO

• Own a portfolio of strategic enterprise accounts, from net-new acquisition through expansion

• Run deep discovery to understand customer pain, success metrics, and decision criteria

• Build and manage mutual success plans aligned to executive priorities

• Orchestrate complex sales cycles involving technical evaluations, pilots, security reviews, and procurement

• Partner cross-functionally with Solutions Engineering, Product, Customer Success, and Leadership

• Forecast accurately and maintain disciplined pipeline management

• Act as a trusted advisor to customers, positioning the platform as mission-critical infrastructure

WHO YOU ARE

• 7–12+ years of experience in Strategic B2B SaaS sales to Fortune 100 companies

• Proven track record of closing 500K-2M+ ACV deals

• Demonstrated success managing 6–12 month sales cycles

• Experience leading or co-owning POCs, pilots, and enterprise evaluations

• History of success selling into complex, multi-stakeholder environments

• Comfortable owning deals from initial discovery through procurement and close

HOW YOU SHOW UP

• We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

• We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.

• We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.

• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.

WHAT WE OFFER

• 100% of medical, dental, and vision premiums covered for you, 80% for family

• HSA and FSA plans available

• Unlimited vacation and 100% paid parental leave

• Free lunches, onsite gym, and commuter benefits for in-office employees

• $1,000 home office stipend and $5,000/year for continuing education

• Competitive salary, comprehensive benefits, and meaningful equity

• ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale

Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.