Specialist, Service Governance (AMER)

Role Overview

The Service Governance Specialist supports the maintenance and execution of GoGlobal's service governance framework across all service lines. This role is primarily responsible for country-level Statement of Work (SoW) drafting and pricing computation, ensuring accuracy and consistency with approved governance standards.

Roles & Responsibilities

SoW Drafting, Pricing & Maintenance

Develop country-specific SoW templates for services in response to proposal requests.

Apply approved pricing methodology to calculate SoW pricing accurately and consistently across both service lines.

Maintain end-to-end ownership of SoW documentation, ensuring updates to scope and pricing are reflected promptly.

Governance Awareness

Flag any out-of-standard scope or pricing trends observed during drafting to the Manager for review.

Stakeholder Support

Respond to internal scope and pricing enquiries from deal owners, escalating exception cases as appropriate.

Collaborate with Global Product Owners (GPO), Portfolio Managers, GPNM on local partner capability and fee structures.

Continuous Improvement

Contribute to process improvement initiatives within the Service Governance function

Requirements

Working Experience

• 3–5 years of working experience in a professional services, accounting & tax /payroll / entity management or commercial support environment.
• Prior exposure to contract management, scope documentation, or pricing/commercial analysis is an advantage.
• Exposure to multi-country requirements is an added advantage.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Finance, or a related field.

Language

• Proficiency in English (written and spoken).

IT Skills

• Proficiency in Microsoft Office 365 including Excel, Word, PowerPoint, SharePoint, and Teams.
• Experience with Excel macros is an advantage.
• Familiarity with Confluence or similar documentation and knowledge management tools is an advantage.
• Experience with pricing tools, ERP systems, or CPQ platforms is an advantage.

Soft Skills

• Strong attention to detail, able to produce accurate, well-structured written deliverables consistently across two service lines.
• Organised and structured, able to manage multiple SoW requests and priorities simultaneously.
• Resilient under commercial pressure, maintains governance standards while remaining solution-oriented.

About GoGlobal

GoGlobal is the leading professional services company helping businesses expand internationally with compliance and confidence. We simplify global expansion by providing a single point of management across more than 140 countries.

Our integrated solutions help organizations establish, manage, and grow their international operations while reducing complexity and risk.

Our Services

Entity Solutions

• Entity Establishment

• Corporate Secretarial & Directorship Services

• Domicile Services

• Dormancy & Liquidation

HR Solutions

• Global Recruitment

• Employer of Record (EOR)

• Agent of Record (AOR)

• Global Benefits

• Global Payroll

• International HR Consulting

Finance Solutions

• Accounting

• Tax

For more information, please visit GoGlobal.com .

Why Join GoGlobal?

A Fast-Paced Company Where People Come First

GoGlobal is a fast-growing global company where talented people have the autonomy to make decisions, create impact, and accelerate their careers.

We believe success is measured by outcomes, not hours. Our people are empowered to take ownership, move quickly, and help shape the future of our business.

What You Can Expect

• Real ownership and the autonomy to make meaningful decisions.

• A diverse, collaborative, and supportive global team.

• Opportunities to work across international markets.

• Fast career progression based on performance and impact.

• Flexible remote and hybrid working arrangements.

Why We're Different

At GoGlobal, your growth is directly connected to your contribution.

• Merit-based career progression – advancement is earned through performance and impact.

• Fast decision-making – minimal bureaucracy allows ideas to become reality quickly.

• Ownership & autonomy – you'll have the freedom to lead initiatives and create value.

• Global opportunities – collaborate with colleagues, partners, and clients around the world.

• Continuous growth – rapid business expansion creates ongoing career opportunities.

• High-performance culture – we challenge and support one another to achieve excellence.

• Collaborative environment – work seamlessly across borders without organizational silos.

• Transparency & trust – open communication and empowered decision-making.

• Flexible working – remote and hybrid work designed to support productivity, agility, and work-life balance.

Ready to take the next step in your career with us? Apply now!

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