Software Support Specialist

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will

• Be responsible for answering incoming phone calls

• Diagnose software problems

• Fix/write code to resolve customer concerns

• Answer operational questions

• Train customers on software functions

• Deliver professional customer service

What you need to be successful in this role

• Ability to read, write, understand, and debug code

• Initiative and a positive can-do attitude

• A passion for problem solving

• Willingness to learn

• Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are

• 1-2 years of technical support or customer service experience and working with software related problems

• Knowledge of SQL, C#, and object oriented programming in general.

• Must demonstrate the ability to learn other languages

• Ability to diagnose and correct software-related issues

• Experience working with LINUX/UNIX operating systems

• Ability to read and understand directions and help document those directions as they relate to understanding software applications

• Learn to teach and train the software application to our customers

• Record steps taken to resolve customer questions or issues

What you will love about us

• Competitive pay

• Engaging & challenging work

• Excellent culture - 35 employees, team-oriented, learning focused, highly engaged

• Joining a company who highly values their employees and gives them a voice

• Casual environment

• Opportunities to grow with the company

• Yearly personal fulfillment fund

• Connective experiences: celebrations, engagement activities, wellness challenges, etc.