Service Architect

Experience level: mid senior level.

Service Architect

Main purpose of the job

The main purpose of a Telefónica Tech Service Architect will

• support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of Policing services

• act as the primary service design & architecture interface between the customer and Telefónica Tech.

• work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.

• act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions.

Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:

• Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the Policing sector

• Leading the design and implementation of managed service operations and project delivery

• Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.

• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.

• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.

• Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management

• Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF

Experience and skills

• Previous experience in a Service Architect role

• Experience in designing, implementing, and delivering enterprise level IT Managed Services.

• ITIL Qualified

• Experience Police Sector aligned Service Architecture

• Experience of managing ITIL processes across service towers and third parties (SIAM)

• Experience at senior management level in a large, complex customer facing organization

• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency

Desirable experience

• Advanced academic background, preferably to good degree level or equivalent

• Proven commercial acumen

• Good working knowledge of relevant functional systems

• Experience in dealing with and influencing multi-tier management

• Relevant professional experience in Atlassian platform architecture, administration and development, gained within a medium to large enterprise environment.

• Demonstrable expertise in Jira and Confluence configuration, integration, automation and governance.

• Must hold, or be eligible to obtain, UK Security Check (SC) Clearance. This is a mandatory requirement for appointment to the role.

Desirable Qualifications

• Atlassian Certified Professional (ACP) certification(s).

• ITIL Foundation.

• Security or cloud platform certifications.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves.  We celebrate and respect our differences because diversity drives innovation and makes us stronger.

Be yourself with us, and feel that you belong.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year

• Palo Alto & Crowdstrike : part of our NextDefense Cyber Security Portfolio

• Fortinet : Elite VIP Program – one of only 2 in the UK

• AWS : Premier Tier Services Partner