Senior Consultant, Manhattan Active WM

Job Title: Senior Consultant, Manhattan Active WM (Template Configuration)

Primary Job Location: Mexico or Brazil (Remote)

Location Flexibility: Remote, Mexico or Brazil based

Employment Type (Permanent/Contract/Part-time/Intern): Contract, 12 months (renewable), full-time hours. Full-time employment through our employer of record partner is also available.

Hiring Timeline (Hiring month): Immediate

Reporting Line: SVP, Enterprise Systems

Application Deadline: Open until filled

Eligibility (LATAM posting): Open to candidates residing in Mexico or Brazil.

Application Language: As professional English proficiency is a core requirement of this role, candidates are kindly requested to submit their resume and application in English. Applications received in English will be given priority in the review process.

About Fulfillment IQ (FIQ)

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview

You will own hands-on configuration, testing, and continuous improvement of a global Manhattan Active WM template in a large, multi-customer program rolling out across dozens of warehouse sites a year. Working from approved functional designs, you turn requirements into standardized, reusable configuration and keep customer-specific complexity out of the template. The role works hours aligned to US Central or Eastern time, with travel within Latin America and to the US for go-lives when required.

Mandate

• Configure Manhattan Active WM independently from approved functional designs and template requirements
• Build and maintain reusable configuration components that deploy consistently across customers, sites, and environments
• Keep the template clean: flag conflicts, performance risks, and deviations to the Functional Architect
• Test, package, and deploy configuration changes through a controlled release process
• Support regional implementation teams through SIT, UAT, go-live, and stabilization

Must-Have Qualifications

• Technical: 3+ years configuring and implementing WMS, including 2+ years of recent, hands-on Manhattan Active WM configuration
• Technical: practical experience with Manhattan Active Configuration Director, and configuring parameters, business rules, and workflows with an understanding of their dependencies
• Technical: documenting, testing, and deploying configuration changes, and resolving configuration defects
• Functional: strong command of warehouse processes: receiving, putaway, inventory, replenishment, picking, packing, and shipping
• Knowledge of functional and integration orchestration across WMS, WES, ASRS, AMR, GTP, WCS, Parcel Management systems, etc.
• Functional: configuring reusable functionality within a functional template, working from written functional specifications
• Language: professional working proficiency in English, written and spoken, plus native or fluent Spanish (Mexico) or Portuguese (Brazil). Spanish is a plus for Brazil-based candidates.

Key Responsibilities

Global Template Configuration

• Configure inbound, inventory, replenishment, picking, packing, shipping, and other warehouse execution processes
• Configure MHE integration touchpoints for WES/WCS, ASRS, AMR, GTP, etc.
• Configure and maintain system parameters, business rules, workflows, and operational settings
• Build reports, documents, labels, dashboards, and implementation scripts to program standards
• Manage configuration changes through Configuration Director and approved tools

Configuration Governance and Quality

• Keep configuration consistent with approved designs and template standards
• Avoid duplication and customer-specific dependencies; escalate design ambiguities
• Maintain accurate configuration documentation, dependencies, and change history

Template Enhancement

• Recommend simplifications and template enhancements from recurring implementation needs
• Provide feasibility and impact input on functional change requests
• Evaluate new Manhattan Active capabilities that reduce the need for extensions

Testing, Deployment, and Implementation Support

• Unit and functional testing of new configuration; support automated regression testing
• Support configuration packaging, versioning, and deployment across environments
• Troubleshoot configuration issues during SIT, UAT, go-live, and stabilization
• Transfer knowledge to client super users, regional configurators, and support teams

Key Performance Indicators

• Configuration items delivered on time and first-time right
• Configuration defects found in SIT and UAT versus production
• Documentation completeness for delivered changes
• Go-live support issues resolved within agreed priority

Why You Will Love Working Here

At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate