Senior AI and MSP Specialist (Remote) - #35337

Duties and Responsibilities

• Build a client Copilot agent from scratch

• Secure it correctly

• Connect it to business systems

• Troubleshoot issues independently

• Train client staff

• Deliver AI governance workshops

• Become Elevate's AI practice lead

Requirements

Must-have Skills/Qualifications

• 10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills

• 3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions

• Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required

• Strong experience with Microsoft 365 administration, including the M365 Admin Center.

• Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT

• Strong understanding of AI security and data leakage risks

• Experience with Microsoft Purview, DLP and sensitivity labels

• Strong experience with SharePoint, SharePoint security

• Strong SharePoint, Teams, OneDrive and Entra ID knowledge

• Able to connect agents to business systems using APIs and Power Automate

• Run client workshops, training sessions and AI readiness assessments

• Create professional documentation, governance policies and best practices

• Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams.

Advantageous Skills/Experience

• Bachelor of Computer Science, Information Technology graduates or comparable experience

• MSP experience

• PowerShell and Python

• Microsoft Graph API

• RAG / knowledge-base solutions

• MCP (Model Context Protocol)

• Security certifications