Receivables Support Representative

Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-through, resolve billing issues, and support accounts receivable operations.

This is not a passive customer support role .

You’ll take ownership of

• Collections and payment follow-ups

• Billing issue resolution

• Accounts receivable case management

• Customer communication

• CRM accuracy and documentation

• Cash flow protection

You’ll work closely with customers, billing teams, operations, and leadership to ensure outstanding invoices are resolved, payments are collected, and customer accounts remain accurate.

If you’re persistent, organized, detail-oriented, and confident communicating with customers about payments, this role is a strong fit.

What You’ll Own

Collections & Payment Follow-Up

• Execute daily outbound collections through:

• Phone calls

• Email

• Follow up consistently on outstanding balances until:

• Payment is received

• A clear payment commitment is secured

• Maintain disciplined follow-up across past-due accounts

• Help reduce:

• Aging balances

• Delinquent accounts

• Delayed payments

• Identify opportunities to transition customers to auto-pay

• Maintain visibility into payment commitments and collection status

Accounts Receivable Case Management

• Investigate customer billing and payment discrepancies

• Identify the root cause of issues rather than applying temporary fixes

• Open, manage, and resolve cases within Salesforce or similar CRM systems

• Maintain clear case documentation, including:

• Issue summaries

• Investigation notes

• Customer communication

• Resolution details

• Confirm customers understand the resolution before closing cases

• Ensure cases progress without unnecessary delays

Billing Issue Resolution

• Investigate issues involving:

• Invoice discrepancies

• Incorrect charges

• Account setup errors

• Payment discrepancies

• Service and billing mismatches

• Coordinate with internal billing and operations teams to resolve issues

• Escalate complex cases appropriately

• Identify recurring billing problems and help prevent them from happening again

Customer Communication

• Communicate professionally and confidently with customers regarding outstanding balances

• Balance collections urgency with a positive customer experience

• Provide timely updates regarding:

• Payments

• Billing investigations

• Account status

• Resolution timelines

• Handle objections and difficult payment conversations professionally

• Follow through until issues are fully resolved

CRM & Documentation Accuracy

• Maintain accurate customer and receivables records in Salesforce or other CRM platforms

• Document:

• Calls

• Emails

• Payment commitments

• Billing issues

• Follow-up dates

• Case outcomes

• Keep documentation structured, accurate, and audit-ready

• Ensure no customer commitment or follow-up falls through the cracks

Process Improvement & Operational Support

• Identify recurring collections and billing issues

• Flag operational bottlenecks that delay payments

• Recommend improvements to:

• Collections workflows

• Billing processes

• Customer communication

• Case management

• Help reduce:

• Repeated billing errors

• Escalations

• Long-running cases

• Delayed collection cycles

Requirements – Must Have

Experience

Previous experience in one or more of the following

• Accounts Receivable (AR)

• Collections

• Billing Support

• Customer Account Management

• Payment Resolution

Experience handling

• Customer payment follow-ups

• High-volume calls and emails

• Past-due accounts

• Billing investigations

• Customer account issues

Systems & Operational Skills

• Familiarity with Salesforce or similar CRM systems

• Strong documentation and record-management skills

• Ability to manage multiple open accounts and cases simultaneously

• Comfortable working with structured collections processes and follow-up schedules

• Strong attention to detail and accuracy

Communication & Problem-Solving

• Strong written and verbal English communication

• Confident communicating with customers regarding payments and outstanding balances

• Strong problem-solving and investigative ability

• Professional objection and escalation handling

• Persistent follow-through without sacrificing customer experience

• Comfortable working remotely during U.S. business hours

Nice to Have

• Structured collections or AR operations experience

• Experience improving:

• Cash collection

• Aging balances

• Delinquency rates

• Auto-pay adoption

• Experience working with customer billing or service operations teams

• Exposure to process improvement initiatives

• Experience managing collections KPIs or receivables dashboards

What Makes You a Strong Fit

You

• Follow through until payments or billing issues are fully resolved

• Are persistent without being unprofessional

• Stay organized across a high volume of customer accounts

• Maintain accurate documentation after every interaction

• Can investigate billing discrepancies instead of simply escalating them

• Balance customer relationships with collections goals

• Proactively identify problems and recurring patterns

• Thrive in structured, execution-focused environments

What a Typical Day Looks Like

You may

• Review past-due accounts and collection priorities

• Make outbound collection calls

• Send payment reminders and follow-up emails

• Follow up on previous payment commitments

• Investigate invoice and billing discrepancies

• Update Salesforce with calls, notes, and account status

• Coordinate with billing or operations teams to resolve open cases

• Track aging balances and collections progress

• Identify opportunities for auto-pay enrollment

• Escalate unresolved or h