PS Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a PS Operations Manager based in the United States.

We are seeking a results-driven Professional Services Operations Manager to lead and optimize operational processes for a global Professional Services organization. In this role, you will drive operational excellence across systems administration, resource planning, capacity forecasting, reporting, and process improvement. You will serve as a strategic partner to leadership, ensuring teams have the tools, data, and workflows needed to deliver customer projects efficiently and consistently. You will also oversee and develop operations team members while collaborating with stakeholders across delivery, finance, sales operations, and IT. This fully remote opportunity is ideal for an analytical and hands-on leader who enjoys building scalable processes, leveraging technology, and turning operational insights into measurable business improvements.

Accountabilities

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Professional Services systems administration: Own and optimize the Cloud Coach Professional Services Automation (PSA) platform and related tools, managing configurations, workflows, user access, project templates, and resource settings.

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Systems optimization and support: Maintain data integrity, troubleshoot system issues, support end users, and coordinate with IT, Salesforce administrators, and external vendors on enhancements and integrations.

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Automation and documentation: Identify opportunities to use automation, AI, and technology to reduce manual work and improve system adoption. Maintain system documentation, standard operating procedures, and user training materials.

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Resource management and capacity planning: Lead resource planning and allocation processes, aligning team capacity with project requirements, skills, availability, and delivery timelines.

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Workforce planning: Maintain forward-looking capacity plans, monitor demand and utilization, identify scheduling conflicts and staffing risks, and develop solutions to improve resource allocation.

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Operational reporting and performance management: Build and maintain dashboards, KPIs, and reports covering utilization, billable capacity, project backlog, staffing, delivery milestones, productivity, and overall operational performance.

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Forecasting and business insights: Partner with Finance and Professional Services leadership on forecasting, business reviews, and operational planning. Translate data into actionable recommendations while ensuring reporting accuracy and consistency.

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Process improvement: Evaluate and standardize workflows across project setup, scheduling, resource allocation, tracking, and reporting to improve accountability, efficiency, and scalability.

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Cross-functional collaboration: Strengthen coordination between Sales, Professional Services, Finance, IT, Sales Operations, and broader customer experience teams to improve handoffs and operational alignment.

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Team leadership: Lead, coach, and develop PS Operations Specialists, establishing clear priorities, responsibilities, and performance expectations while overseeing day-to-day activities.

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Strategic operational partnership: Work closely with leadership to identify challenges, recommend solutions, drive continuous improvement, and support wider business transformation initiatives.

Requirements

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At least 5 years of experience in Professional Services Operations, Resource Management, Business Operations, or a related function, preferably within a SaaS or enterprise software environment.

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Hands-on experience administering, configuring, or managing Professional Services Automation platforms or comparable enterprise business applications.

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Demonstrated knowledge of system configuration, workflow management, data governance, reporting, and end-user support.

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Experience with Professional Services resource planning, utilization management, capacity forecasting, or project operations.

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Strong analytical skills and the ability to interpret operational data and translate findings into practical business recommendations.

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Proven ability to improve processes, systems, and reporting within a growing or complex organization.

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Proficiency with Excel and enterprise reporting and analytics tools.

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Strong problem-solving skills, with the ability to translate business requirements into effective system configurations and operational processes.

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Excellent project management, organizational, and prioritization skills, including the ability to manage multiple initiatives simultaneously.

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Strong communication and stakeholder management skills, with the ability to influence and collaborate across functions.

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Experience leading, coaching, or supervising team members, with the ability to balance immediate operational needs and long-term improvements.

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A proactive, independent approach, with a strong sense of ownership and the ability to drive initiatives through implementation.

Preferred qualifications

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Direct experience administering Cloud Coach or a similar Salesforce-native PSA solution.

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Experience with Salesforce administration, configuration, or reporting.

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Experience supporting global or geographically distributed Professional Services teams.

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Familiarity with Professional Services financial and operational metrics, including utilization, backlog, capacity, and revenue forecasting.

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Experience integrating PSA platforms with CRM, finance, reporting, or resource management systems.

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Background in process automation, system enhancements, or operational transformation.

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Previous formal people management experience.

Benefits

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Base salary: Estimated starting base salary of $115,000+ USD. Final compensation depends on relevant skills, experience, qualifications, certifications, internal equity, and work location.

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Potential variable compensation: Eligibility for performance-based bonuses, commissions, or other incentive plans may be available, subject to applicable plan terms.

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Healthcare coverage: Benefits may include medical, dental, and vision insurance, subject to eligibility.

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Retirement benefits: Retirement plans may be available, subject to eligibility.

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Paid time off: Included as a potential benefit, subject to applicable policies and eligibility requirements.

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Fully remote work: The position is listed as fully remote within the United States.

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Career development: Opportunities for professional growth, learning, and career advancement.

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Collaborative culture: A supportive and meritocratic work environment that values innovation, open communication, trust, and teamwork.

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Employee-focused leadership: A culture that encourages autonomy, accountability, feedback, and collaboration across a global workforce.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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