Product Trainer & Technical Support - Germany

About the Role

Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a  Product Trainer & Technical Support  professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

Core Responsibilities

• Perform  on-site product installations  and deliver  in-person product trainings  at customer locations.

• Conduct  hands-on training sessions and workshops  for groups of  5–10 participants .

• Provide  1st-level customer support , including basic troubleshooting, licensing, and configuration.

• Deliver  virtual trainings , webinars, and remote support when required.

• Act as a trusted technical contact, maintaining  strong long-term customer relationships .

• Travel extensively across Germany.

• Visit the office for  repairs or technical interventions  when needed.

• Support the company at  trade fairs and industry events .

• Document installations, issues, and resolutions accurately.

Requirements

Experience & Profile

• 2–5 years of experience  in  product training, technical support, or a similar client-facing technical role .

• Comfortable leading  on-site trainings, workshops, and presentations .

• Strong  communication skills  – the ability to explain technical concepts clearly is more important than deep technical expertise.

• Affinity for  technical problem-solving  and hands-on work.

• Motivation to learn –  full product training will be provided .

• Well-organized, reliable, and  self-sufficient.

• Flexible mindset and  willingness to travel .

• Languages:  Native German, very good English.

Nice to Have (not mandatory)

• Background in  VR / AR technologies .

• Linux experience .

• Programming or general  IT / tech background .

• Experience working with hardware installations or technical training environments.