Operations Manager - Next Churchill Business Inc.

DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the contractor of any such changes.

ABOUT ENTERPRISE MANAGEMENT SOLUTIONS, LLC

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

POSITION OVERVIEW

The Operations Manager for Next Churchill Business Inc. dba My Cash Finders is responsible for managing the full operational workflow of the company’s recovery services business, including sales outreach, research, client intake, document collection, claim preparation, claim submission, follow-up, quality control, staff coordination, and management reporting.

This position oversees the team members who identify potential claims, contact potential clients, sell the company’s recovery services, collect required documents, and process claims through completion. The Operations Manager is responsible for making sure every researched lead is properly assigned, every prospect is contacted in a professional and compliant manner, every signed client file is documented, every claim is tracked, and every department works together to move files from lead discovery through recovery and file closure.

This is a leadership role for an offshore contractor placed at Next Churchill Business Inc. dba My Cash Finders through the staffing-agency contract with Enterprise Management Solutions Inc. The contractor must follow the operational standards of My Cash Finders while complying with Enterprise Management Solutions Inc.’s staffing, timekeeping, confidentiality, performance, supervision, and administrative requirements.

The Operations Manager is not merely an administrative support position. This role is responsible for managing the people, systems, reporting, and accountability structure that allows My Cash Finders to operate as a professional recovery services company. The person in this role must be organized, detail-oriented, responsive, ethical, sales-aware, and capable of supervising multiple functions at the same time.

COMPANY WEBSITE:  https://enterprisemanagement.org/

COMPANY PHONE NUMBER : (667) 309-5345

HR DEPARTMENT PHONE NUMBER : (667) 400-6206 EXT 10

HR DEPARTMENT EMAIL ADDRESS : [email protected]

POSITION TITLE : Operations Manager - Next Churchill Business Inc.

ALTERNATE TITLE(S ): Recovery Services Operations Manager, Claims Operations Manager and Client Recovery Operations Manager

COMPANY : Next Churchill Business Inc. dba My Cash Finders through Enterprise Management Solutions, LLC

UNIT : N/A

ACCOUNTABLE TO : Managing Director of Business Services, Logistics and Ventures

ACCOUNTABLE FOR : The Operations Manager for Next Churchill Business Inc. dba My Cash Finders is responsible for managing the full operational workflow of the company’s recovery services business, including sales outreach, research, client intake, document collection, claim preparation, claim submission, follow-up, quality control, staff coordination, and management reporting.

CLASSIFICATION : Independent Contractor (Non-U.S.), W-8BEN

WORK SCHEDULE : The work schedule will be assigned based on the operational needs of My Cash Finders and the staffing arrangement approved by Enterprise Management Solutions Inc. Because the company serves U.S.-based clients and works with U.S.-based management, the contractor may be required to work hours that overlap with U.S. Eastern Time.

The contractor must be available during assigned hours, attend required meetings, respond to management communications, supervise staff activity, and complete work according to assigned deadlines.

COMPENSATION RANGE : The compensation range is $5.00 to $9.00 USD per hour, depending on experience, education, communication ability, reliability, training completion, operational skill, leadership ability, and overall performance.

ANTICIPATED TRAVEL : None

SUMMARY OF POSITION RESPONSIBILITIES

The Operations Manager for Next Churchill Business Inc. dba My Cash Finders is responsible for managing the full operational workflow of the company’s recovery services business, including sales outreach, research, client intake, document collection, claim preparation, claim submission, follow-up, quality control, staff coordination, and management reporting.

This position oversees the team members who identify potential claims, contact potential clients, sell the company’s recovery services, collect required documents, and process claims through completion. The Operations Manager is responsible for making sure every researched lead is properly assigned, every prospect is contacted in a professional and compliant manner, every signed client file is documented, every claim is tracked, and every department works together to move files from lead discovery through recovery and file closure.

This is a leadership role for an offshore contractor placed at Next Churchill Business Inc. dba My Cash Finders through the staffing-agency contract with Enterprise Management Solutions Inc. The contractor must follow the operational standards of My Cash Finders while complying with Enterprise Management Solutions Inc.’s staffing, timekeeping, confidentiality, performance, supervision, and administrative requirements.

The Operations Manager is not merely an administrative support position. This role is responsible for managing the people, systems, reporting, and accountability structure that allows My Cash Finders to operate as a professional recovery services company. The person in this role must be organized, detail-oriented, responsive, ethical, sales-aware, and capable of supervising multiple functions at the same time.

SCHEDULED DUTIES AND RESPONSIBILITIES

Roles Supervised by the Operations Manager

The Operations Manager is responsible for overseeing and coordinating the following operational roles:

Recovery Services Sales Specialist

• The Recovery Services Sales Specialist is responsible for contacting potential claimants identified through company research, explaining My Cash Finders’ recovery services, building trust with prospects, overcoming objections, answering basic questions using approved language, and converting qualified prospects into signed clients.

• The Operations Manager must supervise this role closely because it is the front-end revenue-producing function of the company. The manager must ensure that sales specialists are not simply making calls, but are actively moving prospects through a structured sales and onboarding process.

• The Operations Manager is responsible for making sure Recovery Services Sales Specialists:

• Contact assigned leads quickly.

• Follow approved call scripts and communication standards.

• Explain who My Cash Finders is and why the prospect is being contacted.

• Build trust with skeptical or hesitant prospects.

• Explain the company’s contingency-based recovery service.

• Address common objections professionally.

• Avoid misleading, high-pressure, or unauthorized statements.

• Send agreements and authorization paperwork promptly.

• Follow up with undecided prospects.

• Document every call, voicemail, text, email, and outcome in the CRM.

• Move signed clients to the document and claims workflow without delay.

• The Opera