Operations Manager

Experience level: executive.

We're looking for a highly organized and detail-oriented Operations Manager to join our team in Damman, United Kingdom. In this pivotal role, you will oversee the day-to-day operations of our organization, ensuring seamless execution of processes, exceptional customer experiences, and optimal team performance. This is a hands-on position that requires a strategic thinker who can balance operational excellence with people leadership while maintaining transparency and fostering a collaborative work environment.

**Daily Operational Management:**

• Oversee daily opening and closing procedures, ensuring all systems and facilities are ready for operation

• Manage staff scheduling, attendance tracking, and shift coordination while handling call-ins, absences, and last-minute adjustments

• Train, supervise, and support team members to maintain high performance standards and professional behavior

• Conduct regular safety and security checks to ensure a secure and compliant work environment

• Handle incident management, including addressing concerns, resolving complaints, and managing emergencies with composure and decisiveness

**Inventory and Vendor Management:**

• Oversee inventory management across all operational areas, ensuring optimal stock levels and minimal wastage

• Coordinate with suppliers for ordering, deliveries, and invoice follow-up to ensure timely replenishment and quality control

• Perform quality checks on received goods and maintain accurate documentation for payment processing

• Manage petty cash and expense logging with meticulous attention to detail

**Administrative and Compliance:**

• Coordinate with external accounting and service providers for bookkeeping, compliance filings, and audit preparation

• Analyze operational metrics and key performance indicators (KPIs) to identify trends and opportunities for improvement

• Develop and implement process improvements to enhance efficiency and reduce operational costs

• Maintain transparent communication with internal teams and external stakeholders regarding operational status and challenges

**Strategic Operations:**

• Identify and mitigate operational risks while ensuring adherence to organizational policies and regulatory requirements

• Lead continuous improvement initiatives and implement best practices across all operational areas

• Prepare detailed reports and presentations on operational performance for senior management

• Foster a supportive and inclusive team culture that encourages collaboration and professional development

**Required Qualifications:**

• Proven experience in operations management within hospitality, retail, entertainment, or similar customer-facing environments

• Strong people management and team leadership skills with the ability to motivate and develop staff

• Excellent organizational and time management abilities with demonstrated attention to detail

• Strong problem-solving skills and a solutions-driven approach to operational challenges

• Proficiency in analyzing data and tracking performance metrics to drive decision-making

• Excellent communication skills in English, both written and verbal

• Demonstrated ability to remain calm under pressure and adapt to changing circumstances

• Willingness to work flexible hours, including weekends, holidays, and peak operational periods

• Onsite presence and availability as required for the role

**Preferred Qualifications:**

• Experience coordinating with government platforms, regulatory bodies, and external service providers

• Financial acumen and experience with budget management and cost control

• Proficiency with point-of-sale (POS) systems and operational management software

• Project management experience and familiarity with process improvement methodologies

• Background in vendor and supplier relationship management

• Experience in risk management and compliance within a regulated environment

• Certification in operations management or related field

• Multilingual capabilities