NOC Engineer

NOC Engineer – Backup, Alerts & Patch Remediation

-Remote.

• Part-Time.

-This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.

• Annual Salary Range: $30,000 - $35,000

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What you'll do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.

• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.

• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.

• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.

• Run the half-yearly backup audit and present the findings.

• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.

• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.

• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.

• Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).

• Device-offline alerts: confirm real outages and separate them from platform false positives.

• Tune alert conditions and thresholds so alerts are actionable, not noise.

Patching and vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots.

• Install out-of-band updates manually when policy can't approve them.

• Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.

• Report patch compliance and the open vulnerability backlog weekly.

General

• Own Halo tickets from alert to close, with clear notes.

• Produce the daily, weekly and monthly reports.

• Work CMMC client systems under their access controls.

• Keep credentials and runbooks current in Hudu.

Requirements

What you'll bring

• 3+ years in an MSP or IT ops role.

• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.

• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.

• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.

• Vulnerability remediation from scanner findings, with a record of verifying the fix.

• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.

• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.

• Clear writing for both tickets and client reports.

• Disciplined credential handling. Must be able to pass a background check for CMMC access.

Nice to have

• VMCE; VSPC.

• Huntress or another EDR/ITDR platform.

• Veeam for M365 and Azure backup.

• CMMC / NIST 800-171.

• PowerShell for remediation scripts.

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.