Microsoft Copilot Studio Subject Matter Expert (SME)

Company Description

TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.

Position Summary

TrueTandem is seeking a Microsoft Copilot Studio Subject Matter Expert (SME) to provide flexible, ad hoc technical expertise in support of our customer. The SME will deliver application-level development, configuration, troubleshooting, testing, deployment assistance, documentation, technical consultation, and hands-on knowledge transfer for Government-prioritized Copilot Studio initiatives and related Power Apps activities. The role operates within a Government-led team and is intended to help advance priority solutions while increasing internal proficiency and self-sufficiency.

Role and Responsibilities

• Design, develop, test, and deploy Microsoft Copilot Studio agents supporting prioritized business processes.
• Configure and enhance Microsoft Power Apps when required for authorized work requests.
• Troubleshoot technical and functional issues and recommend practical solution approaches within approved  environments.
• Help identify, refine, and prioritize business and user requirements.
• Advise stakeholders on solution approaches, features, capabilities, user experience, and implementation considerations.
• Provide testing support, deployment assistance, and technical documentation for authorized work.
• Provide virtual, targeted hands-on and over-the-shoulder knowledge transfer through Microsoft Teams.
• Provide operations and maintenance support for work products created or modified under the task order, subject to Government priorities and remaining funded hours.
• Acknowledge and respond to support requests

Required Qualifications

• 10+ years of professional software development experience, including experience delivering enterprise applications and business-process solutions.
• 5+ years of hands-on Microsoft Power Platform development experience using Power Apps, Power Automate, Dataverse, and related Microsoft 365 services.
• Demonstrated experience designing, building, testing, and deploying, Microsoft Copilot Studio agents.
• Experience integrating Copilot Studio agents with Power Platform components, Microsoft 365 services, approved enterprise data sources, connectors, APIs, and automated workflows.
• Experience configuring topics, instructions, knowledge sources, actions, variables, entities, authentication, and conversation flows in Copilot Studio.

Experience designing agents that answer from governed knowledge sources, including grounding responses in approved content, testing response accuracy, and defining when an agent should decline to answer or escalate to a human.

• Experience developing Canvas Apps or Model-Driven Apps and configuring Dataverse tables, forms, views, relationships, and business rules.
• Experience troubleshooting Copilot Studio and Power Platform solutions across development, testing, deployment, and production-support activities.
• Experience translating stakeholder and business-process needs into technical requirements, solution designs, implementation recommendations, and prioritized development tasks.
• Experience conducting hands-on technical demonstrations, paired development, and over-the-shoulder knowledge-transfer sessions for technical and nontechnical users.
• Experience working within Agile or iterative delivery environments and collaborating with product owners, project managers, business analysts, developers, and Government stakeholders.
• Experience developing solutions in accordance with organizational security, privacy, accessibility, data-handling, and secure-development requirements.
• U.S. citizenship and the ability to obtain and maintain a Public Trust Clearance

Preferred Qualifications

• Experience supporting Microsoft Copilot Studio and Power Platform solutions for CDC, HHS, another federal agency, or a similarly governed organization.
• Experience building LLM-based agents or assistants on other platforms, such as Azure AI Foundry, Semantic Kernel or other agent frameworks, or Model Context Protocol (MCP) integrations.
• Experience integrating Power Platform solutions with SharePoint Online, Teams, Azure services, REST APIs, custom connectors, SQL Server, or other enterprise systems.
• Experience supporting policy, evaluation, regulatory, program, analyst, reviewer, or executive stakeholders through solution discovery, design, and implementation.
• Experience coaching citizen developers and supporting adoption through technical consultation, troubleshooting, reusable guidance, and knowledge transfer.
• Experience applying application lifecycle management practices, including solution packaging, environment management, source control, release management, and deployment across Power Platform environments.
• Experience implementing governance, security, compliance, and Section 508 accessibility considerations for Power Platform or Microsoft 365 solutions.
• Microsoft certifications in Power Platform, Azure, Dynamics 365, or related Microsoft technologies.