Member Happiness Team Lead
Clever Benefits · Remote · US only
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First recorded by Psst: 4 November 2026. Sign in with Google to continue to the employer. A free account is enough.
The 20-second read
- Experience
- Senior
- Where you can live
- US only
- Skills and tools
- zendesk, onboarding, scheduling, quality assurance, escalations, knowledge base
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Senior
- Employer publication date
- 19 August 2026
- First recorded by Psst
- 4 November 2026
- Last checked at the source
- 4 November 2026
About the job
- Oversee daily operations
- Quality assurance
- Escalation triage
- Onboarding/ongoing training
- Maintain familiarity - current smart phone apps, services, networks, trends
- New product launches/workflow changes/brief the team
- Knowledge Base, & Macros - priority levels, tagging logic, escalations
- Maintain team scheduling rotation 365
- Lead team mtgs - keep the team aligned/connected
- Recurring cross-functional mtgs, translating updates into actionable guidance
- Point of contact for other teams/select client contacts
Requirements
- Smart phone
- Zendesk
- Coaching Skills
- Health Tech
- Written/verbal communication skills
- Manage fast-paced environment
- Problem-solving
- Private remote network
Benefits
FT
Benefits
PTO
Apply on Clever Benefits's site✨ Tailor my resume for this job
- Open 11 weeks
- No pay listed
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Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.