Loan Coordinator

Loan Coordinator / Lender Liaison – Mortgage Operations | Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

Availability: 30+ Hours per Week

About the Role

At Pavago, one of our clients is hiring an experienced Loan Coordinator / Lender Liaison to manage active loan files and ensure they move efficiently from submission through closing.

You’ll serve as the primary coordination point between lenders, underwriters, and internal teams , maintaining clear visibility across every active loan while ensuring documentation, conditions, follow-ups, approvals, and deadlines remain on track.

This role is ideal for someone with hands-on experience in mortgage operations, loan processing, lender coordination, or real estate financing who understands how to keep deadline-sensitive transactions moving.

If you’re highly organized, proactive with follow-ups, and comfortable managing multiple loan files simultaneously, this role is a strong fit.

What You’ll Own

Lender & Underwriter Communication

• Serve as the primary point of contact with lending partners

• Maintain consistent communication throughout the loan lifecycle

• Follow up on:

• Outstanding documentation

• Underwriting conditions

• Lender requests

• Pending approvals

• Communicate loan updates clearly to internal stakeholders

• Respond promptly to lender and underwriter requests

• Escalate issues proactively to prevent funding or closing delays

• Maintain professional relationships with lending partners

Loan Pipeline Management

• Track active loan files from submission through closing

• Review loan reports and lender updates daily

• Maintain accurate visibility into:

• Current loan status

• Outstanding conditions

• Required documentation

• Upcoming deadlines

• Next steps

• Identify bottlenecks before they impact closing timelines

• Ensure every active loan has clear ownership and follow-up

• Prioritize files based on deadlines and closing requirements

• Keep loan statuses accurate and current across internal systems

Internal Team Coordination

• Coordinate with internal teams to gather required documentation

• Manage responses to lender and underwriting requests

• Support timely submission of loan packages and updates

• Proactively follow up on outstanding internal items

• Keep stakeholders aligned on deadlines, requirements, and closing timelines

• Ensure requested documentation reaches lenders promptly

• Maintain clear ownership of outstanding action items

Documentation & File Management

• Maintain complete and organized loan files

• Ensure lender correspondence and documentation are properly recorded

• Keep CRM and loan management systems accurate and current

• Verify file completeness before important milestones

• Maintain clear records throughout the lending process

• Track documentation requirements and outstanding conditions

• Ensure critical information can be quickly located when needed

Closing Coordination

• Closely monitor loans approaching closing

• Confirm outstanding conditions are addressed on time

• Coordinate final requirements between lenders and internal stakeholders

• Maintain visibility into expected closing and funding timelines

• Follow up on last-mile documentation and approvals

• Help prevent last-minute delays caused by missing information or communication gaps

• Escalate potential closing risks early

Process Improvement

• Identify inefficiencies in loan processing and lender communication

• Recommend improvements that reduce:

• Processing delays

• Communication gaps

• Missed follow-ups

• Loan cycle times

• Help develop standardized workflows for pipeline management and lender coordination

• Improve visibility and accountability across active loan files

Requirements

• Proven experience in:

• Loan Coordination

• Loan Processing

• Mortgage Operations

• Lender Liaison roles

• Similar lending positions

• Strong understanding of the U.S. mortgage or lending process

• Experience managing loan files from submission through closing

• Excellent written and verbal English communication skills

• Strong organizational and project management skills

• Ability to manage multiple active loans simultaneously

• Experience with:

• CRM systems

• Google Docs

• Google Sheets

• Google Calendar

• Strong attention to detail and deadline management

• Ability to proactively manage lender and underwriting follow-ups

• Ability to work independently in a remote environment

• Reliable internet connection

• Availability for 30+ hours per week

Nice to Have

• Experience with:

• DSCR loans

• Non-QM loans

• Investment-property financing

• Experience supporting real estate investors or investment-property transactions

• Familiarity with:

• Encompass

• LendingPad

• Jungo

• Salesforce

• Other loan management systems

• Background in real estate acquisitions, dispositions, or operations

• Previous experience supporting U.S.-based:

• Mortgage lenders

• Mortgage brokers

• Real estate investment firms

Tools & Technology

Encompass | LendingPad | Jungo | Salesforce | CRM Systems | Google Docs | Google Sheets | Google Calendar | Loan Management Systems

What Makes You a Strong Fit

You’ll likely thrive in this role if you

• Have successfully managed loans from submission through closing

• Understand lender and underwriting workflows

• Proactively follow up rather than waiting for reminders

• Can manage multiple active files without losing accuracy

• Stay organized when priorities and deadlines change quickly

• Communicate confidently with lenders, underwriters, and internal stakeholders

• Notice missing documentation and potential delays early

• Take ownership of keeping every loan moving forward

• Are comfortable escalating risks before they impact closing

• Maintain accurate records throughout the entire loan lifecycle

What a Typical Day Looks Like

You may start your day by reviewing every active loan to identify new lender updates, outstanding