Interim Sales Operations Manager

About the Company

OSEA was founded in 1996 with a mission to create clean, clinically proven skincare powered by the sea. We are female-founded, rooted in California (with a distributed workforce and a Venice, CA office) and inspired by the ocean, wellness, and sustainability. As we continue to grow, we stay grounded in gratitude, passion, and purpose. Our award-winning formulas blend nutrient-rich seaweed with active botanicals to deliver visible results. Come ride the wave with us!

About the role

Join our fast growing beauty brand on a contract basis. We are looking for a savvy, passionate Senior Manager, Wholesale Operations (Contract) to provide leave coverage from approximately November 2026 through May 2027 . You will step into an established role and keep our Wholesale business running without disruption, owning account and SKU setup, retailer systems, order and inventory management, and cross-functional execution across retail partners including Ulta, Nordstrom, and specialty and international accounts. The ideal candidate hits the ground running, brings hands-on experience with beauty retailer operations, and is comfortable taking ownership of a full workload quickly. Our mission is to create effective, results-driven skincare that is safe for the planet and humankind.

Requirements

• Serve as the primary day-to-day liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing teams, ensuring clear, proactive communication while identifying gaps, aligning priorities, and guiding cross-functional decision-making.

• Act as the Wholesale process and project manager for product lifecycle changes, including launches, positioning changes, reformulations, name changes, discontinuations, and price changes; own timelines, task tracking in Asana, and internal and external communication.

• Lead commercial setup for new accounts and SKUs, including retail and non-sell item setup, new account setup in NetSuite and Shopify in partnership with New Business, and accurate item data across all retail partners.

• Own retailer portals and systems as the central point of contact, including SPS Commerce, Novi, Syndigo, Provenance, and Intertrade; maintain access, data accuracy, and compliance with each retailer's requirements.

• Partner with Trade Marketing and Account Managers to set up and update retailer PDPs, and manage the Canto wholesale asset portal so retail partners always have current, on-spec content.

• Oversee end-to-end order management, owning risk identification and resolution related to order accuracy, fulfillment timing, and inventory constraints; communicate out-of-stock and back-in-stock updates to accounts, manage delivery changes, and resolve Ulta OFR adjustments when SKUs are removed from purchase orders.

• Resolve EDI and SPS item errors and maintain retailer cross-references in partnership with Operations.

• Create and set up Wholesale GWP SKUs following established SOPs (intake, COGS, and SKU tracking), and coordinate sampling and newness sample sendouts ahead of bulk inventory.

• Act as liaison for Wholesale retailer sustainability and compliance programs (e.g., Ulta Conscious Beauty, Grove, MECCA), including WERCs and Novi requests and SDS/MSDS documentation, partnering with Product Development and Sustainability teams.

• Lead and manage special projects, including subscription box programs, corporate gifting and bulk orders, and Wholesale Shopify portal updates, bringing structure, prioritization, and strategic oversight to ad hoc initiatives.

• Monitor ratings and reviews across retail partners (e.g., Bazaarvoice, PowerReviews/Ulta exports) and share insights with Account Managers and Marketing.

• Manage recurring Wholesale vendor and tool charges and reconciliation in partnership with Finance.

• Identify and troubleshoot operational and executional issues, leading cross-functional solutions to minimize disruption; document SOPs and leverage AI tools to build scalable, efficient workflows.

• Build and maintain strong, trust-based relationships with internal and retail partners, serving as a reliable and solutions-oriented point of contact from day one.

• Complete a structured knowledge transfer before the leave begins, and keep trackers, SOPs, and open-item logs current so responsibilities transition back seamlessly at the end of the engagement.

Qualifications

• 3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG.

• Ability to ramp quickly and operate independently with minimal training; prior contract or leave-coverage experience a plus.

• Direct experience working with major beauty retailers (Ulta, Nordstrom, Sephora, etc.) and their vendor portals, item setup, and compliance requirements.

• Working knowledge of EDI (SPS Commerce preferred), ERP (NetSuite preferred), and Shopify B2B; experience with product content syndication platforms (e.g., Syndigo) a plus.

• Demonstrated ability to manage detailed timelines and complex, cross-functional workflows with exceptional attention to detail.

• Strong written and verbal communication skills; confident managing daily retailer conversations and cross-functional coordination.

• Analytical skills with the ability to maintain revenue and forecast trackers, interpret sales and inventory performance, and identify executional opportunities or risks.

• Strong experience with Excel/Google Sheets, PowerPoint/Google Slides, Google Suite, and Asana; PowerBI preferred.

• Experience using AI tools to improve workflows, or a strong willingness to learn.

• Highly organized, proactive, resourceful, and solutions-oriented.

• Comfortable operating in a fast-paced, growth-oriented environment.

• Must be able to work within a 9a-6p US Pacific-Eastern time zone to be considered for this position.

• Please note that visa sponsorship is not available for this position.

• Availability to start by early November 2026 for knowledge transfer and commit through June 2027.

Compensation

The anticipated salary range for this position is $80,000–$100,000 per year. The actual salary offer will carefully consider a few factors, including your skills, qualifications, experience, and location. Not all candidates will be eligible for the upper end of the salary range.

This job description is a summary of duties. It is by no means an all-inclusive list but is merely a broad guide of expected duties and is subject to change.