Inbound - Customer Service Rep - Car Dealership

We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule .

This role is fast-paced, repetitive, and requires high-volume outbound calling (175+ calls per day) —so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this isn’t it —but if you’re hardworking, reliable, and comfortable with a repetitive, structured workflow , this job could be a great fit.

Key Responsibilities

• Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service.

• Leave voicemails and send follow-up texts and emails to ensure customer engagement.

• Use dealership software to schedule service appointments when customers respond.

• Follow structured daily call campaigns , including service reminders, state inspections, and promotional offers.

• Accurately track and log all customer interactions in internal systems.

• Maintain professional and clear communication throughout all interactions.

What You Need to Succeed

• Fluent, clear English with a neutral or US-friendly accent. (Your English must be perfect.)

• Previous call center experience is highly preferred.

• Comfortable making repetitive, high-volume outbound calls.

• Tech-savvy and able to quickly learn new software.

• Ability to follow scripts and handle basic customer questions after training.

• Reliable internet connection, headset, and a quiet work environment.

• Availability to work full-time, Monday–Friday, US Eastern Time hours.

Nice to Have (But Not Required)

• Experience working with a car dealership or vehicle service-related role.(High chance in landing this role)

• Familiarity with CRM or power dialer tools like Aircall, Podio, GoTo, etc.

This job requires discipline, consistency, and focus

Why Join Us?

• Fully remote role with flexible working hours.

• Competitive compensation and room for professional growth.

How to Apply

• Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience

• Attach your resume and portfolio (if applicable).