Implementation Specialist | AI GTM Platform

ABOUT DISTILL

Distill gives every founder and executive a "mini-me" that does outreach for them. Customers would rather hear from founders than salespeople, but founders don't have the time. Distill does it for them: deep research on each person, tight and human messages that get industry-leading response rates, turning cold outreach into real conversations.

Distill is backed by top tier VCs (funding has yet to be announced) and was founded in 2024 by Russ Heddleston and Tim Su. Both are multi-time founders with exits under their belts who love building usable, delightful B2B software that targets the end user. Tim previously started and sold a todo app called Astrid to Yahoo! and then went on to start Tandem, a remote work communication tool backed by a16z. Russ previously started and sold Pursuit.com http://Pursuit.com to Meta and then started and sold DocSend to Dropbox.

Distill is a remote-first team as Tim is happily settled in Mountain View and Russ is up in Whistler. Come join as we make use of LLMs to create delightful B2B software that end users love!

THE OPPORTUNITY

We're looking for our first Implementation Specialist to own the customer onboarding experience from kickoff through launch.

You'll work directly with customers to understand their business, configure Distill to fit their workflows, build their first projects, and ensure they see value quickly. Along the way, you'll partner closely with our founders, Product, and Engineering to improve both our onboarding experience and the product itself.

As one of the first hires in this function, you'll help define how customer implementations are done as we scale.

WHAT YOU'LL DO

• Own customer implementations from kickoff to successful launch

• Learn each customer's business and configure Distill around their goals

• Build customer workflows, target audiences, and search configurations

• Guide customers through onboarding, training, and adoption

• Identify blockers and proactively drive implementations forward

• Create playbooks, templates, and best practices that improve every future implementation

• Partner closely with Product and Engineering to turn customer feedback into product improvements

• Help transform manual implementation work into scalable product capabilities

WHAT WE'RE LOOKING FOR

• 3+ years in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing role

• Experience onboarding SaaS customers from kickoff through go-live

• Strong project management and organizational skills

• Comfortable working directly with customers and cross-functional teams

• Curious, analytical, and excited to solve ambiguous problems

• Comfortable learning AI products and adopting new technologies quickly

• Excellent written and verbal communication skills

• Thrives in early-stage startup environments where you'll build processes—not just follow them

WHY JOIN DISTILL?

• Work directly with experienced founders who have built and exited multiple successful startups

• Help shape both the customer experience and the product from the ground up

• Join at an early stage with significant ownership and influence

• Build with cutting-edge AI technology that's solving real customer problems

• Remote-first culture with a high degree of autonomy and trust

• Competitive salary and equity,