Implementation Manager - ECP, Grants

About Enterprise Customer Programs

Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients i.e. primarily state governments and state agencies managing large, complex grant programs. Our clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement.

ECP manages the full implementation lifecycle: from discovery and configuration through training, go-live, and ongoing support. We work closely with Product and  technical teams  to ensure our clients achieve sustainable adoption and measurable outcomes.

The Opportunity

The Implementation Manager  is responsible for  guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep  grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done - for both our clients and our team.

This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants management goals to the capabilities of Euna Grants. You bring an understanding of the public sector grants landscape - ideally from direct experience - and you know how to translate that knowledge into practical, high-quality implementation work.

As a candidate y ou bring extensive implementation experience, deep grants knowledge, and a history of leading complex, multi-stakeholder engagements. You can operate independently across a portfolio, take on a leadership role within the team, and you have already started embedding AI into how you work.

Who Thrives Here

ECP is at an exciting point in its growth - the foundation is solid, the mission is clear, and we are focused on scaling what is working. People who do well here help write the playbook rather than wait for one. They think on their feet, stay flexible as things change, and collaborate openly - information does not get siloed and people step in beyond their lane when the client or team needs it. If you are energized by momentum and want your work to matter, you will fit in here.

Key Responsibilities

Core responsibilities apply across both levels. Senior-level candidates lead more complex engagements and take on greater internal ownership.

Discovery & Requirements

• Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.

• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and  identify  gaps.

• Produce and  maintain  discovery documentation,  requirements  matrices, and process maps that serve as the foundation for configuration and training.

• Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.

Implementation & Configuration

• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.

• Configure client instances of Euna Grants based on documented business requirements; develop and  maintain  comprehensive configuration documentation.

• Demonstrate deep knowledge of the grant lifecycle — from pre-award through close-out — and articulate the specific role Euna Grants plays at each stage.

• Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.

• Conduct UAT, document issues, create support tickets, and  monitor  resolution to closure.

Training & Client Enablement

• Lead client  trainings  across a range of audiences — from end users to agency leadership — in virtual and written formats.

• Support requests for client training, troubleshooting, and project-related work as needed.

Risk Management & Cross-Functional Collaboration

• Proactively  identify  and escalate project risks to Project Management.

• Ensure client feedback requests contain sufficient detail for successful execution before  routing for  action.

• Identify  and document system functionality gaps; partner with Product and Development on enhancement opportunities.

• Participate in cross-functional activities including requirements gathering and business process modeling.

Team & Internal Contribution

• Play a meaningful role in onboarding new hires and contributing to team  knowledge-sharing . Senior IM: lead this function.

• Actively adopt and embed AI tools into your daily work — whether drafting documentation, accelerating configuration analysis,  preparing for  client meetings, or  identifying  workflow improvements. We want someone who is excited by this, not just willing.

• Perform other job-related duties as assigned.

Minimum Qualifications

• BA/BS degree or equivalent work experience.

• 5+ years of Customer Success, implementation, or account management experience.

• Working knowledge of  grants  management — including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.

• Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms  required .

• Enthusiasm for AI tools and  a track record  of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user — we want someone who  seeks out  opportunities.

• Extensive experience training or teaching clients in a virtual environment.

• Strong communication  skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.

• Ability to manage multiple complex projects and competing deadlines simultaneously.

• Strong analytical and documentation skills, particularly in  requirements  gathering and configuration work.

• Ability to work independently while  remaining  a reliable, collaborative member of a broader team.

• Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.

• Strong attention to detail; organized and  consistent in  follow-through.

Preferred Qualifications

• Direct experience working in or with state, county, or municipal government in a  grants  capacity.

• Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).

• Experience with  grants  management systems (GMS),  financial management  platforms, or public sector ERP systems.

• Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with  demonstrated  application in a professional context.

• Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.

Location & Travel

This position will be Remote in the USA.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like

🏢 How we work

We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on eithe