Hiring Customer Success Specialists - Night shift only
Two95 International Inc. · Remote · Malaysia only
Apply on Two95 International Inc.'s site
Posted on Two95 International Inc.'s own careers page on 22 November 2023. You apply directly with the company.
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About the job
Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications
- Education: Bachelor's Degree, Diploma, or equivalent in any field.
- Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
- Language: B2 level proficiency in English.
- Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills
- Typing speed of at least 40wpm with 90% accuracy.
- Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities
- Assist customers in placing online orders.
- Provide support through phone calls.
- Process payments securely.
- Proactively support customers and maintain brand reputation.
- Identify and escalate priority issues.
- Collaborate with the team to improve customer support.
- Maintain and improve service quality
Apply on Two95 International Inc.'s site
Ghost Job Detector: Ghost risk: high
- Open over a year (1072 days)
- No pay listed