German Customer Support Agent - Turkey based (FULL REMOTE)

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent

• Answer to inbound calls and customer inquiries;

• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;

• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.

• To troubleshoot through the use of open questions, support documents and system training.

• To be able to offer recommendations to common problems or frequently asked questions

Requirements

• Fluency in German C1/C2 Level or Native;

• Good knowledge of English (B2 level);

• Availability to work in rotating shifts

• Good computer skills;

• Any kind of previous experience or contact with clients

• Excellent communication skills;

• Good listening and empathy skills;

• Good time management skills;

• Team spirit and flexibility.

Benefits

• Competitive salary;

• Meal vouchers;

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