Flemish Collections Customer Advisor

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Requirements

• Be at the forefront of the business, operating via telephone/email to support customers

• Establish positive engagement with the customers, build relationships and demonstrate fair treatment

• Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans

• Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans

• Provide guidance to customers on the availability of free money advice

• Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills

• Experience in customer service, contact center experience is desirable

• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base

• Service oriented and problem solving mindset

• Patience and calmness in all situations

• Ability to work both independently and as a member of a team

• Desire and energy striving for excellence and quality within the business

• Native/ Proficient Flemish skills

• English Language Skills (B2 level or above)

Benefits

• 14 competitive salaries

• ·Bonus: 10%-15% on monthly gross salary

• Ticket restaurant every month: 80 €

• ·Private Medical and Accident Insurance

• Accomodation and relocation pacakage