Endpoint Systems Engineer (L2)

We are seeking an experienced  L2 Endpoint Systems Engineer  to support our endpoint engineering team with a strong focus on  patching operations and endpoint management . This role will work closely with existing team members to ensure endpoint devices are secure, compliant, and operationally healthy across the organization.

The ideal candidate will be hands‑on, ticket‑driven, and comfortable operating in an  MSP or enterprise environment , with the ability to contribute immediately to  patching efforts  and assist with  remediating a backlog of deployments in Liongard .

Key Responsibilities

Endpoint Patching & Maintenance

• Perform  patching and updates for client systems  using  Kaseya VSA .

• Manage and deploy operating system and application patches through  Microsoft Intune .

• Support patching activities using  Datto RMM , including monitoring, troubleshooting failures, and ensuring successful deployment.

• Generate and maintain  patch compliance reports , ensuring systems meet security and compliance standards.

Endpoint Management & Automation

• Deploy, update, and manage  third‑party applications  across endpoint devices.

• Use  PowerShell scripting  to automate endpoint tasks, improve efficiency, and resolve recurring issues.

• Maintain endpoint performance, stability, and security across multiple environments.

Ticketing & Operational Support

• Handle and resolve incidents, service requests, and patch‑related issues via the  ConnectWise ticketing system .

• Work independently on L2‑level tasks while escalating complex issues when appropriate.

• Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment.

Asset Management & Documentation (Liongard Focus)

• Maintain accurate endpoint documentation and asset visibility using  Liongard .

• Assist with  remediating an existing backlog of Liongard deployments , including:

• Reviewing and fixing failed or incomplete inspections

• Re‑establishing connections and configurations

• Cleaning up and validating asset data

• Ensure endpoint configurations and asset records are current and reliable.

Requirements

• 3–5 years of experience in endpoint management, systems engineering, or desktop support roles

• Strong hands‑on experience with  endpoint patching  and update management

• Experience with one or more RMM/MDM tools such as  Kaseya VSA, Microsoft Intune, or Datto RMM

• Familiarity with  ConnectWise  or similar ITSM/ticketing platforms

• Working knowledge of  PowerShell scripting

• Strong troubleshooting, documentation, and communication skills

• Ability to work independently in an L2 capacity with minimal supervision

Preferred / Nice‑to‑Have Skills

• Experience working in a  Managed Services Provider (MSP)  environment

• Previous experience with  Liongard , particularly asset management and remediation

• Exposure to patch compliance reporting and audit support

• Understanding of endpoint security best practices

Role Level & Expectations

• This is an  L2‑level role , intended to provide immediate operational support

• The engineer will act as an extension of the existing team, helping reduce workload and improve consistency

• The role is  hands‑on and execution‑focused , not a leadership or architecture position

Benefits

• Work-from-home setup

• Opportunity to work with a diverse team and international clients

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

• Health Maintenance Organization (HMO) coverage