Director, Procurement Excellence

Experience level: director.

The Director, Procurement Excellence is accountable for the enterprise operating model, governance, systems, data, analytics, and adoption capabilities that enable Procurement to deliver sustained value. This position leads three direct reports, the Procurement Operations Manager, Inventory Data Analyst, and Procurement Analytics Analyst, and owns the Procurement technology roadmap, the governance of Coupa and related capabilities as enterprise business platforms, and the standards, controls, service model, and performance cadence for a scalable Source-to-Pay (S2P) environment. This position works with the Director of Strategic Sourcing, Finance, Accounts Payable, IT, Operations, and business leaders to align sourcing strategies with the operational capabilities, systems, data, and governance needed to execute them and to translate procurement strategy into scalable processes, controls, and measurable outcomes. This position reports to the Senior Director of Shared Services.

The budgeted salary range for this position is $150,100 - $187,600. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline

Applications for this position will be accepted until 12/1/2026

Essential Job Functions/Key Job Responsibilities

• Set the enterprise Procurement Excellence strategy and multi-year roadmap, including the operating capabilities, governance, organizational priorities, annual planning and prioritization process, and continuous improvement initiatives that support business strategy and long-term value objectives

• Define and evolve the Procurement operating model and governance framework, including decision rights, service ownership, cross-functional handoffs, escalation paths, resource alignment, and accountability for enterprise standards

• Partner with the Director of Strategic Sourcing to establish aligned priorities, coordinate strategic initiatives, and ensure procurement systems, processes, supplier enablement, data, and operational resources support sourcing strategies, with consistent communication, coordinated decision-making, and shared accountability for results

• Translate Procurement Modernization objectives into measurable business outcomes, balancing financial value, operational risk, user experience, standardization, control requirements, and organizational capacity

• Own the Procurement technology strategy and roadmap, driving continuous optimization of Coupa and the broader Source-to-Pay technology ecosystem to expand functionality, improve user experience, increase automation, strengthen controls, and enhance operational efficiency

• Partner with the Director of Strategic Sourcing, Finance, IT, Accounts Payable, and business stakeholders to prioritize technology investments and enhancements, evaluate emerging technologies, including AI-enabled capabilities and intelligent automation, and establish performance measures for technology-enabled value, including increased spend under management, process efficiencies, improved compliance, and operational cost reductions

• Provide strategic direction for Procurement Operations through the Procurement Operations Manager, who is accountable for Coupa administration, supplier administration, user support, training, documentation, and operational reporting, and establish the service model, including service ownership, intake and prioritization standards, performance expectations, escalation protocols, and accountability for timely issue resolution

• Oversee platform and supplier enablement governance, ensuring Coupa capabilities, supplier onboarding, catalogs, access, workflows, and related services support business needs, policy requirements, and an effective user experience

• Monitor operational health and organizational capacity through service-level measures, platform performance, demand and backlog trends, control exceptions, and recurring root-cause themes, and guide the prioritization of enhancements, stabilization needs, and support investments with IT, Finance, Accounts Payable, business leaders, and external service providers

• Provide strategic direction for inventory data governance, procurement analytics, and performance management through the Inventory Data Analyst and Procurement Analytics Analyst, and establish expectations for item master integrity, inventory controls, analytics quality, and cross-functional data ownership

• Set the enterprise Procurement KPI and value-realization framework, including Finance-aligned savings governance and visibility into spend, compliance, adoption, service, supplier, inventory, data-quality, and operational performance, and ensure performance reporting is governed by consistent definitions, validated data, and appropriate separation of duties

• Sponsor dashboards, inventory insights, and decision-support capabilities that identify trends, risks, sourcing opportunities, replenishment needs, root causes, and corrective actions, and use performance insights to focus leadership attention and improvement priorities

• Set the enterprise procurement adoption and change strategy for Coupa and standardized processes, including training, communications, business-readiness plans, adoption measures, and accountability mechanisms, and partner with business leaders and change champions to address resistance, remove adoption barriers, and incorporate user, supplier, and operational feedback into the improvement roadmap

• Establish and maintain enterprise procurement policies, controls, standards, and exception governance that support compliance, usability, audit readiness, and accountability across the Source-to-Pay lifecycle, and define control ownership, monitoring expectations, and remediation protocols with Finance, Accounts Payable, IT, Internal Audit, and Operations

• Lead cross-functional resolution of material process, control, and system issues, maintain a prioritized continuous improvement portfolio, and establish benefit measures and post-implementation reviews to confirm that improvements deliver intended outcomes

• Represent Procurement Excellence in executive, governance, and cross-functional forums, build alignment across Procurement, Finance, Accounts Payable, IT, Operations, property leadership, and suppliers, provide executive reporting and recommendations on value realization, adoption, service health, data quality, operational performance, risks, and strategic investments, and escalate significant risks and unresolved issues early

• Develop a high-performing, service-oriented, control-conscious, and data-driven team by establishing clear priorities, accountability, development expectations, and succession considerations

• Other duties as assigned

• Bachelor's degree in supply chain, business, finance, information systems, operations, or a related field Required

• MBA or advanced degree Preferred

• 7 years of progressive experience in procurement, procurement operations, Source-to-Pay, supply chain, shared services, business transformation, or related functions, including 3 years of people leadership Required

Knowledge, Skills & Abilities

• Ability to set direction, establish governance, define decision rights, and convert strategy into sustainable operating capabilities

• Deep understanding of Source-to-Pay processes, including requisitioning, approvals, purchasing, receiving, invoice dependencies, supplier enablement, catalogs, master data, and adoption

• Ability to set priorities, establish controls, guide enhancements, and oversee operational performance through accountable functional leaders while maintaining focus on business outcomes

• Strong command of spend analytics, KPI design, dashboarding, savings measurement, data quality, root-cause analysis, and executive reporting

• Ability to oversee item master standards, inventory data integrity, replenishment insights, transaction controls, valuation considerations, cycle-count governance, and opera