Director, Clinical Product (Payer & Outcomes)

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

ABOUT THE ROLE

The Clinical Product team embeds behavioral health expertise into how Headway's platform is designed, built, and governed. As Director, Clinical Product, you'll be the clinical voice inside our Payer & Outcomes work, partnering with product, engineering, and data teams on the tools that 80,000+ clinicians use to deliver care, and carrying that clinical perspective directly to the health plans and health systems we partner with.

This role sits at the intersection of clinical care, payer strategy, and product. You'll translate complex behavioral health workflows and reimbursement realities into product requirements, help define what clinical quality means on our platform and how we measure it, and bring what you learn from partners back into the roadmap.

You'll work closely with teams across Product, Engineering, Data, and Payer Partnerships. This is a unique opportunity to define how clinical products are built at a national scale for a mission that truly matters — expanding access to effective, personalized mental health care.

YOU WILL

• Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end

• Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against

• Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them

• Monitor how our products actually perform across provider adoption, patient experience, and clinical quality, using both quantitative signal and direct qualitative input from clinicians and patients

• Serve as one of the clinical counterparts to our payer and health system partners, co-developing solutions that meet their needs, and bringing their requirements back to our roadmap

• Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions

YOU’D BE A GREAT FIT IF YOU HAVE

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO)

• 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools

• 3+ years of experience working in payer-facing roles, ideally in technology environments

• Working fluency in how payers operate (e.g., utilization management, prior authorization, claims, and reimbursement policy) and how those mechanics shape clinical workflows

• Hands-on work with claims data, outcomes measurement, or measurement-based care programs

• Strong analytical instincts: you can define a metric, defend it, and use data to change a decision

NICE TO HAVE

• Experience inside a high-growth healthcare or digital health startup

• Experience presenting to health plan or health system leadership, or at industry conferences

• Background in behavioral health quality or patient safety programs

COMPENSATION

The expected base pay range for this position is $200,000 - $330,000, based on a variety of factors including licensure, qualifications, experience, and geographic location.

COMPREHENSIVE BENEFITS

Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.