Customer Support Specialist (L1)
Syrve · Remote · Location not stated
Posted on Syrve's own careers page on 16 September 2026. You apply directly with the company.
About the job
Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.
Our Mission
At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.
Our Product
Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.
We're presently expanding our multinational team and seeking a Customer Support Specialis t.
Responsibilities
- Registration of all client requests in the task management service
- Ask customers targeted questions to quickly understand the root of the problem
- Provide prompt and accurate feedback to clients
- Properly escalate unresolved issues to appropriate internal teams
- Providing advice to clients on using the software
- Prioritize and manage several open issues at one time
- Receiving and resolving requests via email
- Acting as the first line of support for all external delivery integrations
- Creating new instructions in the knowledge base
- Maintain jovial relationships with clients
- Proficient in written and verbal communication in English and Russian
- Basic computer and printer skills
- Introduction to local and global computer networks
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Experienced in using CRM systems, clear understanding of the workflows
- Familiarity with Iiko or Syrve platform is mandatoy
We offer
- Work at a truly international company with a global footprint
- Fully remote — work from anywhere
- Comprehensive health insurance
- 2-2 work schedule (2 days on, 2 days off)
- No pay listed