Customer Support Specialist
Duel.com · Remote · Malta only
Apply on Duel.com's site✨ Tailor my resume for this jobPrepare with the Apply kit
✓ Straight from Duel.com's own careers page. No middlemen, no “we'll send you a check for equipment”. How we check jobs
✓ Sent 100 applications and heard nothing? Make this one count: tailor your resume to this ad in one tap, free.
First recorded by Psst: 4 November 2026. Sign in with Google to continue to the employer. A free account is enough.
The 20-second read
- Experience
- Entry-level (years not stated)
- Where you can live
- Malta only
- Skills and tools
- process improvement, troubleshooting, live chat, escalations
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
Practise the first interview question for this job
If Duel.com replies, the first call usually starts with a question like this. Vague answers are the easiest to reject. Write yours and get an AI score in under a minute.
Job details
- Where you can work
- Malta
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Entry-level (years not stated)
- Employer publication date
- 21 April 2026
- First recorded by Psst
- 4 November 2026
- Last checked at the source
- 4 November 2026
About the job
Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the lights on and degens happy while we do it.
The role
You are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement — all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer.
Every user at Duel is a VIP. Act accordingly.
If you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same.
What you'll do
- Own live chat five days a week minimum, plus when things kick off outside hours
- Manage socials and community platforms
- Actively test the site — find bugs, raise them, follow up until they're dead
- Test new features before they ship
- Handle escalations and edge cases — nothing gets dropped
- Manage crisis situations solo
- Spot root cause issues and fix the process, not just the symptom
- Get involved everywhere. Laziness won't last here.
What you'll need
- A brain
- Thick skin — users will insult you and worse
- Ability to stay calm when everything is on fire
- Genuine desire to help people, not just close tickets
- Troubleshooting instincts and attention to detail
- Comfortable with crypto
- Support experience preferred, remote experience a plus
Come keep the cult running.
Apply on Duel.com's site✨ Tailor my resume for this jobMore remote customer service representative jobs →
- Open 7 months
- No pay listed
Similar remote jobs
- VIP Support ManagerUS, Cyprus, Malta only
- Technical Support EngineerWork from anywhere
- Technical Support Engineer - night shiftsEurope only
- Technical Support Engineer, EMEA (Weekend Coverage)Europe only
- Dedicated Linux Desktop & Devices Support Engineer, SingaporeWork from anywhere
Explore more jobs
A resume that gets past the first 6 seconds
Recruiters skim. The Psst resume coach fixes what makes them skip you, line by line, and one tap tailors it to the exact job you're applying to.
- 1Every line checkedWeak starts, clichés and AI-sounding phrases flagged, with a 3-question fix.
- 2Tailored to the jobSee which skills and tools from the ad your resume is missing. Try it free on one of your matches.
- 3Ready for remoteTime zone, tools and proof you work on your own, the things remote teams look for.
- 4Looks the partOne page, 6 designs, 8 colours and a matching cover letter, free to build. Premium downloads the PDF and Word files.
Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.