Customer Support Representative

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

• Respond to customer inquiries.

• Resolve issues professionally.

• Document interactions accurately.

• Escalate complex issues.

• Meet response-time goals.

• Maintain customer satisfaction.

• Collaborate with internal teams.

• Follow company procedures.

Requirements

• 2+ year of customer service experience.

• Excellent English communication.

• CRM/ticketing system experience.

• Problem-solving skills.

• Ability to multitask.

• Professional attitude.

• Reliable internet.

• Customer-focused mindset.

• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.

• Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce.

• BPO or SaaS experience.

Benefits

• Opportunity to work on diverse and exciting projects.

• Supportive and collaborative work environment.

• Weekly payments.

• Weekends off.

• Growth Opportunities