Customer Support Agent
Icmarketsglobal · Remote · Cyprus only
Apply on Icmarketsglobal's sitePrepare with the Apply kit
First recorded by Psst: 2 November 2026. Sign in with Google to continue to the employer. A free account is enough.
The 20-second read
- Experience
- Entry-level (years not stated)
- Where you can live
- Cyprus only
- Languages
- English
- Skills and tools
- crm, process improvement, compliance, troubleshooting, live chat
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- Cyprus
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Entry-level (years not stated)
- Employer publication date
- 21 October 2026
- First recorded by Psst
- 2 November 2026
- Last checked at the source
- 3 November 2026
About the job
About Us
IC Funded is the proprietary trading arm of the IC Markets group, providing capital to skilled traders in a fast-paced, performance driven environment. We're growing our support function and looking for a dedicated Customer Support Agent to join our team.
The Role
As a Customer Support Agent, you'll be the first point of contact for our traders and clients - resolving queries, troubleshooting platform issues, and ensuring a smooth, professional experience across all touchpoints (live chat, email, and phone).
Key Responsibilities
- Respond to client and trader inquiries promptly and professionally across multiple channels
- Troubleshoot account, platform, and trading-related issues, escalating where necessary
- Maintain accurate records of interactions in the CRM/support system
- Liaise with internal teams (operations, payments, compliance) to resolve client issues
- Identify recurring issues and feed back to the team for process improvement
- Uphold service standards in line with regulatory requirements (ASIC/CySEC/MiFID II)
Requirements
- Fluent written and spoken English (mandatory)
- A second language is an advantage
- Strong communication skills and a client-first attitude
- Comfortable working independently during evening/night shift hours
- Prior experience in customer support, fintech, or trading/brokerage is a plus — but not essential; all experience levels welcome
- Based in Cyprus preferred, but open to remote candidates in a compatible time zone
Contract Type
- Contractor or direct employment available, depending on candidate location and preference.
Apply on Icmarketsglobal's siteMore remote customer service representative jobs →
- No pay listed
A resume that gets past the first 6 seconds
Recruiters skim. The Psst resume coach fixes what makes them skip you, line by line. Premium then shapes it for the exact job you're applying to.
- 1Every line checkedWeak starts, clichés and AI-sounding phrases flagged, with a 3-question fix.
- 2Tailored to the jobSee which skills and tools from the ad your resume is missing. Try it free on one of your matches.
- 3Ready for remoteTime zone, tools and proof you work on your own, the things remote teams look for.
- 4Looks the partOne page and an ATS-safe PDF, free. Premium adds 6 designs, 8 colours and a matching cover letter.
Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.