Customer Success Manager
Raydar · Remote · US only
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First recorded by Psst: 2 November 2026. Sign in with Google to continue to the employer. A free account is enough.
The 20-second read
- Experience
- 4+ years required
- Where you can live
- US only
- Skills and tools
- customer success, onboarding
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- $150K–200K/yr
- Experience
- 4+ years required
- Employer publication date
- 28 October 2026
- First recorded by Psst
- 2 November 2026
- Last checked at the source
- 2 November 2026
About the job
About the company
Our client is a fast-growing technology company.
The role
Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.
What you'll do
- Run onboarding and enablement for customers after the sale so their teams adopt the product well.
- Identify customer challenges and shape tailored projects and workflows that strengthen their operations.
- Expand existing accounts by demonstrating ongoing value and deepening relationships.
- Teach courses and present at conferences to educate customers on features and good practice.
- Work with sales and product colleagues to pass customer insights back into planning.
Requirements
What we're looking for
- At least four years in a legal-adjacent advisory or operations field; a law degree is not required.
- A solid grasp of how in-house legal teams work, including their processes and pain points.
- Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.
- Excellent communication skills, with comfort presenting, teaching and building customer relationships.
- Genuine interest in AI tools and willingness to travel about 25% of the time.
- Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.
- Prior work supporting a legal function in a support, advisory or coordinating capacity.
- Familiarity with how in-house legal departments operate.
- A strong understanding of legal processes and operations.
- Willingness to take part in teaching and training activities.
- A background from a top-tier school.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 200,000 per year
- Equity
- Medical, dental and vision coverage
- Life and disability insurance
- Retirement plan
- Parental leave
- Paid time off and sick days
- Company holidays
- Performance bonus
- Relocation support
Location and work model
- Remote (US)
- Full-time
Apply on Raydar's siteMore remote customer success manager jobs →
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