Customer Service Specialists fluent in Japanese

Experience level: not applicable.

• Provide customer support in both Japanese and English across multiple communication channels.

• Resolve customer inquiries efficiently and professionally.

• Follow Standard Operating Procedures (SOPs) and internal guidelines.

• Accurately document customer interactions and resolutions.

• Maintain strict adherence to data security and confidentiality requirements.

• Collaborate with internal teams to ensure a seamless customer experience.

• Fluent in Japanese and English (written and spoken).

• Prior experience in customer service, contact center, or customer support roles.

• Strong communication and problem-solving skills..

• Comfortable working in a performance-driven environment with KPIs.

Technical requirements

• Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.

• Full-disk encryption (BitLocker or FileVault) enabled at all times.

• Active antivirus/EDR software and firewall protection.

• Secure Boot (Windows) or System Integrity Protection (macOS) enabled.

• Remote role, with shift assignments based on business needs.

• Initial part-time schedule with the potential to transition to 40 hours/week, based on performance.

• Must be available to work any assigned shift as required by operations.

Upwork has partnered with a client that is a global e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an  Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences.