Collections Specialist

Job Title: Collections Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .

What You’ll Be Responsible For

Collections & Payment Recovery

• Make 100+ outbound calls daily to customers with overdue invoices

• Follow up consistently via calls and emails until payment resolution

• Navigate gatekeepers and reach decision-makers responsible for payments

• Handle objections and drive conversations toward payment commitments

Billing Issues & Case Resolution

• Investigate billing discrepancies and customer concerns

• Identify root causes of delays and work toward resolution

• Coordinate internally to resolve issues impacting payments

CRM Management & Documentation

• Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)

• Track customer interactions, payment commitments, and next steps

• Ensure no account is left unattended or without follow-up

Customer Communication

• Communicate clearly and professionally with customers

• Provide updates on payment status and issue resolution

• Maintain a balance between firmness and professionalism in collections conversations

Process Improvement & Reporting

• Identify recurring issues impacting collections

• Share insights to improve processes and recovery rates

• Maintain consistency in daily activity and reporting

Must-Have Experience & Skills (Non-Negotiables)

• Proven experience in collections, accounts receivable, or high-volume outbound calling roles

• Comfortable making 100+ outbound calls per day consistently

• Strong objection-handling and negotiation skills

• Experience using CRM tools (Salesforce or similar)

• Excellent verbal and written English communication skills

• High attention to detail and accuracy in documentation

• Ability to manage multiple accounts and follow-ups simultaneously

What Makes You a Strong Fit

• You are persistent and follow up until resolution

• You are confident handling difficult conversations

• You thrive in a target-driven, high-activity environment

• You take ownership of your performance and results

Key Performance Indicators (KPIs)

• Daily call volume ( 100+ calls/day )

• Number of payments collected / accounts resolved

• Follow-up consistency and response time

• Accuracy of CRM updates and documentation

• Reduction in outstanding receivables

Interview Process

• Initial Screening Call

• Recruiter Interview

• Final Interview

• Offer & Onboarding

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