Client Success Manager - Enterprise Accounts

About FIXD & AppraisalPRO

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description

AppraisalPRO’s Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training

• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues

• Proactively provide support by actively monitoring product usage to identify red flags

• Influence and build rapport with key decision-makers in order to become their trusted advisor

• Secure referrals to other potential dealership customers from existing customers

• Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs

• Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

Qualifications

• The ability to quickly build relationships and trust

• Excellent interpersonal skills

• Strong communicator who can present and write well, extremely responsive

• Ability to multitask and prioritize

• Passion for providing top-notch customer service

Plus

• Experience in the Franchise Dealership industry

Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family

• 401k - 5% match

• Paid Time Off (Vacation, Sick & Public Holidays)

• Training & Development

• Free Food & Snacks