Chief of Staff to the CEO (Administrative)

BUILDING THE FUTURE OF OPEN FINANCE

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

THE TEAM

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

As Chief of Staff to the Co-CEO, you will lead the operations of the Office of the CEOs, owning how the Co-CEO’s time, travel, and meetings are managed. This role extends well beyond traditional executive support and requires a genuine understanding of the business being run.

You will stay close to company priorities and cross-functional initiatives so the Co-CEO’s time is directed where it has the greatest impact. As a trusted partner, you will help prepare for and execute the company’s highest-priority conversations, from one-on-one meetings to Board sessions and company-wide forums.

You will report directly to the Co-CEO and work closely with the executive team and administrative staff.

This is an on-site role in San Francisco. This role requires extensive domestic and international travel with the Co-CEO.

THE OPPORTUNITY

• Own the Co-CEO’s calendar end to end: prioritize, protect focus time, resolve conflicts, and anticipate needs before they become problems

• Own preparation for the Co-CEO’s meetings, with briefing materials, context, and follow-ups

• Learn the business and track company priorities, surfacing gaps, risks, and decisions that need the Co-CEO’s attention early

• Build and run operating rhythms for the Office of the CEOs, including executive team meetings and leadership forums, and drive follow-through on action items

• Serve as the first line of intake for requests to the Co-CEO, triaging effectively and routing to the right owner

• Partner with functional leaders across Product, Engineering, Finance, Legal, and Compliance to keep initiatives aligned and moving

• Lead special projects for the Co-CEO that span teams and are critical to the company’s success

• Travel with the Co-CEO and other executives, handling logistics, scheduling, and day-of coordination

• Manage logistics for Board meetings, executive team meetings, and company-wide meetings

• Identify ways to improve how the Office of the CEOs operates and build processes that scale

WHAT YOU BRING

• Experience as a Chief of Staff, senior Executive Assistant, or Business Partner to a C-level executive, ideally in a high-growth startup

• Experience supporting a CEO through board cycles and company-wide communications

• Experience in crypto, fintech, or another regulated industry

• A proven record of managing complex, high-stakes calendars and logistics with exceptional precision and no missed details

• Exceptional judgment and discretion in handling confidential matters and acting on the Co-CEO’s behalf

• Excellent communication skills and the executive presence to work comfortably with C-suite leaders, board members, and external partners

• Experience managing or mentoring executive assistants or other administrative professionals

• Ability to travel at a moment’s notice

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

OUR COMMITMENT

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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