Call Center Representative, Healthcare (Patient Services)

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.

Core Responsibilities

• Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions

• Verify insurance coverage and process pre-authorization requests

• Update patient records accurately in AdvancedMD

• Escalate complex or sensitive cases to clinical or billing staff as needed

• Maintain HIPAA-compliant handling of all patient information

• Document call outcomes and follow-up actions consistently

Requirements

• 2+ years in a healthcare call center, medical billing, or patient services role (preferred)

• Working knowledge of AdvancedMD (preferred)

• Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)

• Clear, professional phone communication skills

• For the bilingual profile: fluent Spanish and English, spoken and written

• Comfortable working US business hours (EST)

• Reliable home office setup, stable internet connection

Benefits

• Remote work setup

• Competitive compensation

• Paid Time Off and holidays

• HMO coverage

• Gym allowance

• Extra holiday pay

• Long-term career opportunities with a growing global team