Business Analyst

Responsibilities

• Lead requirements-gathering sessions with stakeholders to capture business objectives.

• Analyze and document current processes; identify opportunities for improvement.

• Develop business cases outlining costs, benefits, and risks.

• Create functional specifications, use cases, and user stories for implementation.

• Collaborate with IT and business teams to ensure solution alignment.

• Conduct impact analysis for proposed changes and enhancements.

• Support testing and quality assurance to validate business requirements.

• Prepare training materials and deliver end-user training sessions.

• Act as liaison between end-users, technical teams, and consultants.

• Consolidate findings into clear documentation for decision-making.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Commerce, or equivalent.

• 10+ years as a Business Analyst in complex environments.

• 5+ years in process analysis and re-engineering.

• 5+ years writing requirements, use cases, and user stories.

• 5+ years working in Agile project environments.

• Strong political acumen and critical thinking skills.

• Exceptional communication and client relationship skills.

• Proven ability to frame problems and integrate information for decisions.

Nice-to-Have

• IIBA certification (CBAP or similar).

• Knowledge of BABOK framework.

• Previous experience in government or public sector projects.

Tools/Tech

Business Analysis frameworks (BABOK), Agile methodologies, MS Office Suite, collaboration tools.