Assistant Property Manager

Assistant Property Manager – Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Client Business Hours

Schedule: Flexibility required for tenant schedules, leasing deadlines, and occasional property emergencies

About the Role

At Pavago, one of our clients is hiring an Assistant Property Manager to support the day-to-day operations of residential, commercial, or mixed-use properties.

This is a hands-on property operations role focused on

• Tenant relations and communication

• Leasing and renewals

• Rent collection and delinquency tracking

• Maintenance and vendor coordination

• Property management systems

• Compliance and tenant documentation

• Owner and portfolio reporting

You’ll serve as the right hand to the Property Manager , ensuring tenants receive timely support, vendors stay coordinated, records remain accurate, and property operations run smoothly.

If you have 2+ years of property management or real estate operations experience and hands-on experience with AppFolio, Yardi, Buildium, or similar property management software , this role is a strong fit.

What You’ll Own

Tenant Relations & Communication

• Serve as the first point of contact for tenant questions regarding:

• Rent and payments

• Lease terms

• Property policies

• Maintenance requests

• Respond professionally and promptly to tenant concerns

• Document tenant interactions within AppFolio, Yardi, Buildium, or similar systems

• Manage communication for:

• Move-ins

• Move-outs

• Lease renewals

• Escalate complex issues to the Property Manager when appropriate

Leasing & Renewals

• Draft and process:

• New leases

• Lease amendments

• Renewals

• Manage signatures and documentation through DocuSign, Dotloop, or similar platforms

• Pre-screen prospective tenants

• Schedule property showings

• Collect and organize rental applications

• Ensure leasing documentation is complete and processed on time

• Support property marketing across:

• Zillow

• Apartments.com

• Craigslist

• MLS syndication platforms

Rent Collection & Financial Administration

• Track rent payments and outstanding balances

• Apply late fees according to property policies

• Follow up professionally on delinquent accounts

• Prepare weekly delinquency reports

• Assist with monthly owner statements

• Record and reconcile:

• Deposits

• Refunds

• Security deposits

• Maintain accurate financial records within property management systems

Maintenance & Vendor Coordination

• Create and manage maintenance work orders

• Coordinate scheduling between tenants and vendors

• Track maintenance requests from submission through completion

• Keep tenants updated on maintenance status

• Follow up with vendors to prevent delays

• Confirm work has been completed satisfactorily

• Verify vendor invoices against completed work before routing them for approval

• Help ensure maintenance requests are resolved within established SLA timelines

Compliance & Property Documentation

• Maintain complete and organized tenant files, including:

• Leases

• Notices

• Inspection records

• Applications

• Compliance documents

• Ensure documentation remains accurate and audit-ready

• Support adherence to:

• Fair Housing requirements

• Local landlord-tenant laws

• Internal property management policies

• Track important lease, renewal, and compliance deadlines

Portfolio & Operational Support

• Support Property Managers with portfolio-level reporting

• Track:

• Occupancy

• Vacancy

• Turnover

• Leasing activity

• Rent collection

• Maintenance performance

• Assist with owner reporting and operational updates

• Handle administrative projects and ad hoc property-management requests

• Keep property systems current and organized

Requirements

Must-Have

• 2+ years of experience in:

• Property Management

• Real Estate Operations

• Leasing Administration

• Similar property operations roles

• Hands-on experience with property management software such as:

• AppFolio

• Yardi

• Buildium

• Similar platforms

• Familiarity with lease agreements and leasing workflows

• Understanding of tenant communication and rent collection processes

• Familiarity with Fair Housing and landlord-tenant regulations

• Strong Microsoft Office and Google Workspace skills

• Excellent written and verbal English communication

• Strong organizational and multitasking skills

• Ability to work independently during U.S. business hours

Nice to Have

• Experience supporting portfolios of 100+ units

• Experience with residential, commercial, or mixed-use properties

• Familiarity with multi-state landlord-tenant requirements

• Exposure to:

• Property accounting

• Owner statements

• Security deposits

• Financial reporting

• Experience coordinating multiple vendors and maintenance requests

• Strong knowledge of leasing and property-management workflows

What Makes You a Strong Fit

You

• Communicate confidently and professionally with tenants, vendors, and owners

• Can manage multiple properties, requests, and deadlines simultaneously

• Stay organized even when priorities change quickly

• Balance tenant experience with operational and business requirements

• Follow through until issues are fully resolved

• Pay close attention to lease, financial, and compliance details

• Proactively identify problems instead of waiting for them to escalate

• Take ownership of day-to-day property operations

What a Typical Day Looks Like

You may

• Respond to tenant inquiries and maintenance requests

• Update tenant interactions in AppFolio, Yardi, or Buildium

• Process leases and renewals

• Track rent payments and follow up on delinquencies

• Schedule vendors and monitor open work orders

• Confirm maintenance completion with tenants

• Review vendor invoices

• Update occupancy and leasing trackers

• Organize tenant and compliance documentation

• Prepare reports for Property Managers and owners

In short: you keep tenants supported, vendors coordin