Application Support Engineer – Simulation Tools

Experience level: executive.

We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.

Key responsibilities

• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).

• Provide advanced functional support to users, including topics related to application, server and database interactions.

• Analyze, test and document the installation of complex software on end‑user environments.

• Manage and follow up software deployments (inventory, monitoring, CMDB updates).

• Coordinate upgrades and large‑scale rollouts of new software versions.

• Support and challenge end‑user requests in collaboration with the Service Desk.

• Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).

• Manage critical incidents and escalations.

• Monitor application stability and license usage.

• Work with software vendors and internal teams to troubleshoot and resolve issues.

• Contribute to projects related to industrial constraints, security, compliance and application governance.

• 3 to 7 years of experience in Application Support or similar technical roles.

• Experience supporting technical or scientific applications, ideally simulation tools.

• Knowledge of Windows environments, software deployment and licensing concepts.

• Strong analytical and troubleshooting skills.

• Good communication skills and a user‑oriented mindset.

• Fluent technical English (written and spoken).

Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services