Administrative Assistant

Remote Raven places high-caliber remote professionals with global businesses. Our client is a long-established US community association management company, headquartered in Arizona, that manages large-scale, master-planned homeowner communities. They are looking for a reliable and organized Administrative Assistant to support their management team and serve as a first point of contact for homeowners.

This role sits at the intersection of operations, customer service and administrative coordination, so it suits someone who is equally comfortable managing data entry and handling a high volume of resident inquiries with professionalism and patience. You will support management staff directly — including when managers are traveling — and play a key role in keeping day-to-day operations running smoothly. Full training on company systems and processes will be provided.

The team works on Arizona time (US Mountain Standard Time all year, with no daylight saving changes), so from the Philippines this is a steady overnight schedule that does not shift twice a year.

Key Responsibilities

Administrative and Operational Support

• Enter and maintain data in the Caliber property management system, ensuring records are accurate and current

• Update and maintain management reports, tracking the status of active projects and open items across the portfolio

• Keep track of all ongoing projects, flagging items that require follow-up or escalation

• Upload documents to management portals and maintain organized digital records

• Update homeowner and contact information in the system, including email addresses and communication preferences

• Support managers with administrative tasks while they are traveling, ensuring continuity of operations

Homeowner Customer Service

• Handle a high volume of inbound phone calls, particularly during quarterly billing cycles, responding to payment and account inquiries professionally and accurately

• Address common homeowner questions, including payment confirmation, account status, amenity access information (such as clubhouse door codes and key access), and general community inquiries

• Respond to email inquiries and route questions to the appropriate manager when needed

• Provide accurate, helpful, and patient communication to homeowners at all times, regardless of inquiry volume

Requirements

• Strong administrative and organizational skills with high attention to detail

• Excellent phone manner and verbal communication skills — comfortable handling a large volume of calls with professionalism and composure

• Clear and professional written communication for email correspondence

• Proficiency with standard computer applications and comfort learning new property management systems (Caliber training will be provided)

• Ability to manage multiple tasks simultaneously and prioritize effectively

• Reliable, punctual, and self-directed with the ability to work independently

Preferred Qualifications

• Prior experience in property management, HOA administration, or a similar customer-facing administrative role

• Familiarity with Caliber or similar property management software

• Experience with basic accounting support tasks, such as account reconciliation or billing follow-up

Tools & Software

• Caliber (HOA and property management system) — full training is provided

• Microsoft Excel: VLOOKUP / XLOOKUP and PivotTables

• Email and a business phone line handling a high volume of homeowner inquiries

• Management and document portals

• Microsoft Teams for day-to-day communication with the team

• Hubstaff time tracking (standard on every Remote Raven placement)

What Makes You a Great Fit

• You genuinely enjoy helping people and take pride in keeping things organized.

• You understand that homeowners call about things that matter to them — whether their payment posted, how to access a community amenity, or who to speak with about an issue — and that you are often the first voice they hear.

• You know that warmth, patience and accuracy matter as much as efficiency.

• You are comfortable with repetitive tasks and understand that consistency is a form of reliability.

• You follow through, document your work, and keep the team informed, so nothing falls through the cracks — even when the manager you support is out of the office.

Benefits

What We Offer

• Up to $6/hour

• 100% remote work

• Full-time role

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

To apply

Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link: https://assessment.aptiveindex.com/s/aj0E351zZz7J